At ADCH LTD (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Information
- Full Name
- Email Address
- Telephone Number
- Property Address
- Billing Address
- Company Name (where applicable)
Service Information
- Details of your enquiry
- Property information relevant to the requested service
- Appointment and booking details
- Quotation and invoice information
- Customer communications
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referral Source
- Cookies and Similar Technologies
2. How We Collect Information
We collect information when you:
- Submit a contact form
- Request a quotation
- Book our services
- Contact us by telephone or email
- Subscribe to our updates (where available)
- Browse our website
Certain technical information is collected automatically through cookies and website analytics.
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide quotations
- Arrange appointments
- Deliver our painting and decorating services
- Process invoices and payments
- Communicate regarding your project
- Improve our website and customer experience
- Comply with legal and regulatory obligations
- Prevent fraud and protect our business
We will only process your personal data where we have a lawful basis under UK data protection legislation.
4. Legal Basis for Processing
Depending on the circumstances, we process your personal data because:
- You have given your consent.
- Processing is necessary to perform a contract with you.
- Processing is required to comply with legal obligations.
- Processing is necessary for our legitimate business interests, provided these do not override your rights.
5. Cookies
Our website may use cookies to:
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Enhance user experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your information only where necessary with:
- Payment providers
- IT service providers
- Website hosting providers
- Professional advisers
- Delivery or courier companies (where applicable)
- Government authorities where required by law
All third-party service providers are expected to protect your information and use it only for the services they provide to us.
7. Data Security
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
When personal data is no longer required, it will be securely deleted or anonymised.
9. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Request access to your personal data.
- Request correction of inaccurate information.
- Request deletion of your personal information where applicable.
- Request restriction of processing.
- Object to certain processing activities.
- Request transfer of your personal data to another organisation where applicable.
- Withdraw consent where processing is based on consent.
We will respond to valid requests within the time limits required by law.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.
11. Children’s Privacy
Our services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
12. International Data Transfers
Where your personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be published on this page together with the revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact ADCH LTD using the contact details provided on our website.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.